Career Opportunities
We are hiring right now
At EasyIT and EasyIT Connect, we are growing rapidly and have open requirements for multiple careers.
Our work environment is fun and high-energy. The environment is challenging but our team rises to that challenge and benefits by developing deep technical and analytical skills. EasyIT invests in new hires by putting them through a formal on the job training program to learn our systems, tools and procedures for providing systems administration and support.
Our mission is to Make IT easy for our clients each and every day. We deliver to that promise by supplying top-notch customer support, technology expertise and best in class management and monitoring systems.
Available Positions
Senior Systems Engineer
- Act as a “Technology Success Manager” for our clients
- Coordinate client services activities for medium and larger clients.
- Participate in quarterly business reviews (QBRs)
- Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and security
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
- Design and implement disaster recovery solutions
- Support services for virtualization technologies
- Administration and maintenance of the remote monitoring solution, CW Automate.
- Respond to client support request ticket escalations
- Handling escalated server, network and desktop related issues for clients
- Participate as a resource for projects run by the Implementation and Onboarding team
- System documentation development, maintenance and review
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
- Handle tickets created due to alerts in CW Automate that are escalated from Tier1.
- Review of CW Automate alerts, performance information and configurations.
- Server checkups using CW Automate data and manual review of servers as necessary.
- Participate in on-call rotation for off-hours support