Managed Service Provider vs. Break-Fix

Partnering with a managed service provider (MSP) is one new approach being used by many companies like yours. Experienced MSPs have access to newer tools that reduce costs by automating many routine in-house labor-intensive processes. Break-fix is labor-intensive, and labor is one of the most expensive operating costs within your IT infrastructure. The new innovative tools that can be provided by MSPs generate real productivity increases. They also mitigate the risk of network failure, downtime and data loss from human error.

MSPs deliver a trusted foundation for your team and your customers. Some of the services and tasks offered include:

• Remote Desktop Management and Support
• Predictable Management of Critical Patches and Software Updates
• Fractional Resource Availability of Best-In-Class Expertise – scaled to your needs
• Implementing and Testing Backup and Disaster Recovery Processes
• Performance of Inventory and Audits of Computer/Network/Software
• Enforcement of Network/Security Policy
• Monitoring of Network/Operating System and Alerts
• Updating Anti-Virus Software and Detecting Spyware

Erase any misconception that managed service providers are nothing more than “outsourced” tech help priced to displace your in-house IT technician or team. The MSP has defined new methodologies and technology partnerships to offer valuable preventative services that proactively locate and eliminate threats before a bigger problem arises.

MSPs today put considerable effort into understanding the operational and business needs of SMBs to develop and deliver a set of specific services that align technology with the SMB’s business objectives. This is the reason you hear managed services often referred to as “partners.” A present day MSP offers quantifiable economic value, greater ROI and decreased total cost of operation. This is done by streamlining costs and eliminating unnecessary lost productivity, revenue, and avoidable on-site IT consultant fees. They can also help eliminate the need for costly hardware/software repairs or replacement.